Integrations and APIs are vital to extending the functionality of your QAD environment and enabling seamless data exchange with other systems. This article provides troubleshooting steps for common issues related to QAD integrations and API usage, helping you maintain smooth and reliable connectivity.
1. Integration Connection Failures
Issue: Unable to establish or maintain connections between QAD and third-party systems.
Possible Causes:
- Incorrect endpoint URLs or authentication credentials
- Network firewall or security restrictions
- Expired or invalid API tokens or certificates
Solutions:
- Verify the integration endpoint URL and credentials configured in your QAD integration setup.
- Ensure that required network ports are open and firewall rules allow communication between systems.
- Check API tokens or certificates for validity and refresh or re-issue them as needed.
- Review QAD and partner system logs for connection errors.
2. Data Mapping and Format Errors
Issue: Data is not syncing properly, or errors occur during data transformation.
Possible Causes:
- Incorrect or outdated field mappings between QAD and integrated systems
- Inconsistent data formats or missing mandatory fields
- Schema changes in either system not reflected in integration configuration
Solutions:
- Review and update data mapping rules to ensure they align with current data models on both sides.
- Validate input data for completeness and correct formatting before transmission.
- Monitor for changes in system schemas and synchronize integration configurations accordingly.
3. API Request Failures or Timeouts
Issue: API calls to QAD endpoints fail or experience timeouts.
Possible Causes:
- Network latency or intermittent connectivity issues
- Exceeding API rate limits or throttling by QAD or client systems
- Improperly formatted API requests or missing required parameters
Solutions:
- Check network stability and try API calls during less congested times.
- Review API usage limits and adjust the frequency of requests if necessary.
- Validate request format against the QAD API documentation ensuring all required parameters and headers are included.
- Use error codes and messages returned from the API to pinpoint issues.
4. Synchronization Delays or Data Inconsistencies
Issue: Integrated data is delayed, missing, or inconsistent between QAD and connected systems.
Possible Causes:
- Queued or failed integration jobs
- Conflicting updates from multiple sources
- System processing delays or resource constraints
Solutions:
- Check the integration job status and queue logs for errors or pending jobs.
- Implement conflict resolution strategies and ensure correct data precedence rules.
- Monitor system performance and allocate sufficient resources for integration processing.
- Schedule regular audits and reconciliation of integrated data.
When to Contact QAD Support for Integration Issues
If integration problems persist after following these troubleshooting steps, please contact QAD Support with:
- Detailed description of the issue and its impact
- Integration configuration details (endpoints, credentials, versions)
- Error logs or API response messages
- Steps to reproduce the problem
- Timing and frequency of the issue
Submit your support request through the QAD Customer Portal or contact your designated QAD support representative for assistance.
Comments
0 comments
Please sign in to leave a comment.